Privacy Policy
At Winelanz S.C., we are committed to protecting the privacy of our customers and processing personal data in a transparent, secure, and lawful manner, in accordance with the General Data Protection Regulation (GDPR) and applicable Spanish legislation.
Data Controller
Winelanz S.C.
📍 Uga, Lanzarote, Canary Islands, Spain
What Information Do We Collect?
When you use our online store, we may collect the following personal information:
- Full name.
- Shipping and billing address.
- Email address.
- Telephone number.
- Information required to process orders and returns.
- Purchase history.
- Browsing data collected through cookies (where consent has been provided).
How Do We Use Your Information?
We process your personal data to:
- Manage orders and payments.
- Prepare and deliver purchased products.
- Respond to enquiries and customer support requests.
- Process returns and refunds.
- Comply with legal and tax obligations.
- Send marketing communications only where you have given your consent.
Legal Basis for Processing
Your personal data is processed on the following legal grounds:
- Performance of the sales contract.
- Compliance with legal obligations.
- Your consent, where required.
- Our legitimate interest in improving our services and customer experience.
Data Retention
Your personal data will be retained only for as long as necessary to fulfil legal, tax, accounting, and administrative obligations, or while a commercial relationship exists with you.
Sharing Your Information
Winelanz does not sell or disclose your personal data to third parties except where necessary to provide the requested services or where required by law.
Your data may be shared with:
- Shipping and logistics providers.
- Financial institutions responsible for processing payments.
- Technology providers required for the operation of our online store.
Your Rights
You may exercise your rights at any time, including:
- Right of access.
- Right to rectification.
- Right to erasure.
- Right to object.
- Right to restriction of processing.
- Right to data portability.
To exercise any of these rights, please contact us at:
📧 info@winelanz.com
Data Security
Winelanz implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.
Cookies
Our website uses first-party and third-party cookies to improve your browsing experience, analyse website traffic and provide certain functionalities.
For more information, please refer to our Cookie Policy.
Changes to This Privacy Policy
Winelanz may update this Privacy Policy whenever necessary to comply with legal requirements or improve our services. The latest version will always be available on this page.